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Police Dispatch Quality Award

pdq1The Security Industry Alarm Coalition (SIAC) has recognized Amherst Alarm, Inc., with its prestigious 2015 Police Dispatch Quality (PDQ) Award. The PDQ award is given to the company that promotes best practices with law enforcement to reduce the number of unnecessary dispatches to alarm customers.

The SIAC, False Alarm Reduction Association (FARA), and Security Sales & Integration established the PDQ award program in 2005.

Also endorsed by the Installation Quality (IQ) Program, the PDQ award program spotlights alarm installing and monitoring businesses for creating best practices that help prevent false alarm dispatches.

“The judges were impressed by the comprehensive approach being taken by Amherst Alarm to reduce unnecessary dispatches for police and fire services,” said Stan Martin, SIAC Executive Director. “Their program includes using the latest technology as well as a heavy emphasis on customer education and customer service resulting in a dispatch rate of .037.”

“Winning this award was a team effort,” said Creenan, “through the hard work and dedication of our 65 team members who share our commitment to working with local public safety agencies and our customers to enhance safety in our community.”

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Tim Creenan PDQ Awards Interview Amherst Alarm Team

Tim Creenan PDQ Awards Interview Monitoring Response Center

Tim Creenan PDQ Awards Interview Customer Training