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Recommendations

With an extensive depth of experience across a wide range of market sectors and an impressive range of clients, Amherst Alarm offers the highest level of security products and services to customers that include residential, small commercial, large multi-site businesses, government projects and everything in-between.

Whether you are large or small, need a standalone burglar alarm or a fully integrated security systems, Amherst Alarm has a long history of great client relationships. Be assured, our highest priorities are the safety, quality and the security of all of our clients. Here are some recommendations from a few of Amherst Alarm’s many satisfied customers!

“The service at Amherst Alarm is always excellent no matter what day or time you call. If they can’t get a service rep to you that day, they will walk you through solving your problem. They are patient and understanding when speaking with customers. We are confident each night that we close up the house that we are safe and protected with Amherst.” Marie from Rochester

“Had a camera go bad and your tech was right on it and will be back to install after getting a new one–all under warrantee and no additional charges. Thanks for standing up for your customers!” Clark from Barker

“Amherst Alarm resolved a current system issue in the best of procedures. A problem was resolved in the most expedient and satisfying way. Plus having been a customer since Tim Creenan did my initial install in my home in the early 80’s says how reliable this has been.” Herm from East Amherst

“Amherst Alarm has always been there to secure my faith community’s environment in the midst of the Elmwood Village. Be it door and window alarms, motion detectors, or our surveillance system, we feel safe because of the products and procedures Amherst Alarm has put in place.” Patrick from Buffalo

“Great service, and fast from start to finish. Very personable and friendly staff and listened very closely to my needs.would absolutely recommend to anyone looking to have safety and security in their own home.” Jamie from Cheektowaga

“My experience with Amherst Alarm has been phenomenal. The staff is always very courteous, knowledgeable and professional. If I’m being directed to another department, I never feel like I’m being handed off to someone else. The staff works well together so your needs are met seamlessly. I strongly recommend you give them a call if you’re looking to add or upgrade your security system.” Marty from Amherst

“The service provided by the technician at Amherst Alarm was outstanding. I had an existing alarm system in the house we moved into and he took his time to check everything out to make sure it worked properly after hooking up his equipment. He also spend time with me to answer questions and demonstrate how the system works. I was very happy with the level of service provided.” Gary from East Amherst

“Our service person, Kyle, was extremely knowledgeable, professional and friendly. Updating our Amherst Alarm system to a wireless network was a piece of cake! We don’t know why we didn’t do it sooner!” Karen from Williamsville

“The representative Dave and installers were all very professional and patient with our numerous questions and concerns. We felt confident with their work and the accidental alarm we set off,,,,a very quick call to verify alarm. Also telephone app received on status of camera.” Jeanne from Lancaster

“I have been a satisfied client of Amherst Alarm for 26 years. They have always treated me with respect and honesty. This was extremely important to me as a new homeowner and continues to be the case today. The service personnel always take the time to explain things and answer my questions. I am comforted to know that their central monitoring station is in my local community and they really understand where I live.” Donna from Cheektowaga

“Amherst Alarm is a terrific company and has earned my trust and support for over sixteen years. They give me and my family the peace of mind that not only our most expensive asset (our home) is protected, but also our most important asset (ourselves) is safe.” Matt from Grand Island

“Dealing with Amherst Alarm is always a pleasure.  I have found all employees to be extremely friendly, courteous and professional.  I have recommended them in the past and will continue to do so in the future.” Marnie from Williamsville

“My family was one of the first five Amherst Alarm customers and we have been satisfied since its early years. As a result of their fire alarm feature, our house was protected from a potentially house destroying fire. As a result, most of our neighbors followed suit and armed their house as well.”Jay from Orchard Park

“Tim who came out to check our camera that went dark and lost signal was very nice and went the extra effort to patiently explain the plugs for the DVR and wires went to camera four. I am very happy with the Amherst Alarm service.”Lynn from Tonawanda

“Everyone on your team was pleasant and easy to work with including the people answering the phones. Tony made us feel comfortable after a recent break-in and thoroughly answered all our questions. Kyle and Dakota were very professional and efficient when installing the equipment They were patient with my questions and willing to reach out to Tony and accomodate my request for a last minute change. Given our experience so far, I would recommend Amherst Alarm to family and friends.”Rachael from Buffalo

“Our sales rep Tony was most informative and a real pleasure. He answered all of our questions and we ended up adding the fire alarm to our package. Next year we plan on having him come back to have cameras installed. The installers, I believe were Tom and Kyle, were so professional, took their shoes off, didn’t make any kind of mess, and were very considerate. We offered them lunch on us, but they refused our tip, so I hope they get rewareded by you because they are definitely an asset as well as Tony to your company!!!”Deborah from Cheektowaga

“The prompt response to our initial phone call setting up an appointment was appreciated. Tim G. was very friendly, efficient, and thorough. He took the time to explain things to us. When our alarm went off resulting in a need to have a technician come to our home, the staff member who I talked to was very accomodating and helpful. We appreciate the response we always get from staff at Amherst Alarm when there is a need to call.”Chris from Hamburg

“I went to Amherst Alarm when I needed parts for my Beam Central Vacuum. A young man named Will helped me. He was very polite and knowledgeable. He had everything done and tested the vacuum cleaner before I left. I was really impressed with his customer service. I am a happy customer, and the price was very reasonable. I have to say that it is my best deal of 2016. Don’t always get awesome customer service and a bargain. Thank you.” Patricia from Wheatfield

“Tim G. volunteered to come right over to our home and replace our big alarm battery and literally was here in less than ten minutes. Christine in your service department made this happen. My husband is very ill and we cannot be without our alarm. Thank you all.”Raymond and Nancy from Williamsville

“On time, courteous, and completed the job quickly. I love Amherst Alarm. I’ve NEVER in 10 years had a problem or complaint.”
Doug from East Amherst

“Tony Zarbo was excellent!!! Very professional, polite and totally understood our requests. Tony spent 1.5 hours initally to review our existing system and made recommendations for upgrading our 22 year old system. After new installation, he came back to completely explain the entire system, keypad functions and set up smart phone apps.”
Timothy from Niagara Falls

“Tony was friendly and thorougly explained the alarm. Amherst Alarm is lucky to have a gem like him. He sells the system and your product helps to make us feel safer in our home.”
Jackie from Ransomville

“Very professional in all aspects of the job. We’ve been a customer of Amherst Alarm for 17 years at our old home and we are happy to continue the relationship in our new home. We want to stay with Amherst Alarm due to the technology and being a hometown company.”
Joanne from East Amherst

“After a recent break-in, meeting with Tony regarding a new alarm system was a much needed step in rebuilding my sense of security. He was very informative and made picking Amherst Alarm an easy choice. His friendly personality was easy to get along with and made the presentation a light hearted experience. Installation by Bruce was flawless and I now feel more secure and can sleep easy again.”
Mallorie from Hamburg

“Tony, and the gentleman who installed the alarm, Bruce, were both very professional, informative, and great at their jobs. The installation process was easy and what I enjoy most about the new alarm system is how simple it is and how many different settings there are.”
Ariana from West Amherst

“David- We would like to thank you for expediting the installment of our alarm system. I can sleep and this will help me mend. It is nice to feel safe in my home again. I am looking forward to many years of personal service and protection your company will give us. You are right, you truly do work for a great company, but remember the company is only as good as its employees, such as yourself. Thanks to Bruce too!”
Philip & Gloria from Niagara Falls

“Tony was a complete professional. He did not try to over sell us but instead tailored your services to our needs. The installers; Jeff, Bob and Rob were also complete professionals! It was an extremely cold day for our install and I insisted that they have their lunch in my kitchen. While they breaked I showered, which says a whole lot for my comfort level with these men. I don’t trust easily. Jeff even helped me with a problem I was having with my tablet connecting to my wifi. Two techs came to check a problem during the week and they were also great (sorry, forgot their names). They were professional and personable. Thank you Amherst Alarm for making a difficult decision easy!”
Maggie from Buffalo

“The whole process of obtaining an estimate to the installation was a breeze. Tony Zarbo was my consultant and was a pleasure to work with. He patiently answered all my questions and offered helpful suggestions on what options were best for my situation. Additionally, he went out of his way to have the installation done in the time frame I was looking for. Rob Campbell did the installation. I was extremely impressed with his professionalism and expertise. Right up to installation I was unsure about one option. Tony had suggested I speak to Rob about it as he would give me good advice from an installers perspective. Overall I was so impressed with the company and process that I have referred a family member to have an alarm installed. We will be requesting Rob do the installation at their home based on my experience today.”
Marjorie from Lewiston

“The tech. Matthew Geltz that came to my home was extremely personable and professional. He did the annual check as well as checking my smoke detectors and proceeded to change the batteries for me. He certainly is an asset to Amherst Alarm and to the community. He extends genuine kindness to mankind and sensitivity to “seniors”. Be proud to have him on board at Amherst Alarm.”
Trudy from East Amherst

“The technician checking over my home security system was extremely professional, explained exactly what he was doing, and was friendly and pleasant to have in the house. In addition, in the past, Amherst Alarm has well supported any operational problems, and, in fact, has never let me down in the 9 years I have been a customer.”
Wolfgang from East Amherst

“You answered all of our questions on the phone, arrived on time, left no mess after the installation and Rob was a very polite, nice young man to work with. We were very pleased with your professionalism, skill and service.”

Frank from Lockport

“As in previous calls to Amherst Alarm, we received immediate assistance with great courtesy. We are extremely satisfied with the high level of service that we consistently receive. We thank you for that. Congratulations on your 30th Anniversary!”

Phyllis from Depew

“Tom & Bruce were efficient, friendly, and provided excellent service. Tony was great to work with as well.”

Claudia from Getzville

Terry from North Tonawanda

James from Kenmore

“As a customer of Amherst Alarm for over 20 years, I was confident that your company could provide good service regarding your medical alert system for my eighty year old mother, Dolores.

On Monday, I called the number on the flyer that was enclosed with my bill and spoke to Tony Zarbo. I would like to tell you that Tony Zarbo is an outstanding sales person and truly an asset to your company. He did not pressure or hard sell the product but was very informative. Tony explained to me on the phone how the system worked and the many advantages it had to offer. We arranged a meeting on Thursday afternoon with my mom.

During this time Tony was very kind and extremely patient with my mom. He truly has an understanding of the elderly and explained the system to my mom. Tony made her feel confident and demonstrated to her how this would help her in the future if she needed assistance.

My mother felt very confident with Tony and spoke to Judy who was the correspondent at the service center.

Having this medical alert system in place has given my family a peace of mind knowing my mother will receive help if needed.

I felt that it was important for you to know what an excellent sales person Tony Zarbo was and I will recommend your system and Tony to my friends.”

Pat from Williamsville

 

“Jeff is an excellent salesman. He took the time to answer all of my questions. The one time I did need emergency help, I pushed the button and the customer service was very helpful! It has been a comfort to know that help is in reach at the push of a button.”

Elaine from Williamsville

 

“Outstanding service! We’ve used this company for almost three years and my parents have used it for 15+ years! We recommend this company to anyone looking for an alarm.”

Dawn from Clarence

 

“Just a note to tell you how pleased I am with Amherst Alarm. From the very first meeting with Tony Zarbo, then with the young man Bruce who installed the system, and again today when Tony came over to guide me through the system. He was very informative and definitely knows his product. He is extremely knowledgeable and very courteous!”

Pat from Amherst

 

“Thank you for your wonderful work and attention for my home, and especially for my son’s home on Palmdale! I will be recommending Dave as a sales person and your company home security to everyone I know!”

Kim from Amherst

 

“About a week before Christmas, my family and I had left home to go to a Christmas play. While at the church I received a call from Amherst Alarm telling me that someone had tried to break in to my home. The burglars had bypassed our side-door but the alarm system had scared them off. Our alarm system had not only saved the valuables in our home, including all of the presents underneath our tree, but the thieves were caught not long after the police were dispatched. I’m now a big Amherst Alarm advocate and I highly recommend them to everyone!”

Tom from Lancaster

 

“For my business interest and my personal residence I have engaged the services of Amherst Alarm for over twenty years. The service has always been excellent! Whenever service is required, the technicians are professional and pleasant, in fact often even fun! Please extend my gratitude to all who have provided excellent service during these past two decades!”

President of the MJA Company

 

“You guys hit an out of the park home run on this. Less than a week after the system was installed, the back door was broken down and the system worked perfectly, the intruder ran away and it saved damage and loss at an unoccupied residential property. The minimal investment to get the system installed has already been paid back, I wish I would have done it sooner! Great value in my eyes — truly professional.”

Joe from Buffalo

 

“I wanted you to know how pleased we are with the way our alarm system installation was handled- from Emaret’s referral, to Bruce’s installation, to Jeff’s completion. We have made a good decision. You have a GREAT team and we are very pleased to be customers.”

Charlie & Debbie from Amherst

 

“I’ve been an Amherst Alarm customer for over 20 years and I don’t know why anyone would choose to go with any other company!”

Sara from Niagara Falls

 

“What a complete joy it has been to deal with your company. Everyone I have dealt with, either in person or over the telephone has been exceptional. My only regret is that I didn’t call your company sooner.”

Norma from Amherst

 

“I just wanted to send you a quick note to let you know that your service people have been outstanding over the time we’ve had your service. Every time I talk to AA on the phone the person I speak with is great. And then today I called Amherst Alarm to let them know that we had just gotten our phone lines replaced outside our house and Patrick was professional, pleasant and competent. Perhaps you could forward this to the appropriate people in your organization. Every time I come into contact with someone in your company, it is consistently professional. It really strengthens loyalty in my book. I recommend your company without hesitation.”

Jenny from Williamsville

 

“On Tuesday, July 30th, 2009 I had received news that our home along with a few others in our immediate neighborhood were on a list named to potentially be robbed. I immediately went into panic mode seeing as though we have a 5 year old daughter. My first and only thought was to protect our daughter.

I had gone on the internet and checked out all the alarm companies I could get a hold of. Immediately the next morning I had already started receiving phone calls to the point I could not even keep up with them. I want to share with you a little information. I had gotten 5 different calls from 5 different agents, receiving 5 different quotes. ALL from ADT. I had checked into several local alarm companies as well. So by the time early afternoon rolled around I was to the point of tears. I was so very frustrated, because I just felt like no one really had my family’s safety in interest. I just felt like a dollar sign hanging in front of them. Then I had remembered somehow that a friend of mine, Pam Ribbeck had said that her son Wesley Ribbeck had worked for Amherst Alarm. So I figured what the hell, I’ll call. I was certain that I was going to get just another jerk at the end of the line. Well, I was put on the phone with Tony Zarbo and instantly I felt a little more at ease. He must have been able to sense the frustration in my voice, because he spoke with a tone that he actually wanted to help. I explained my situation, telling him we were on a hit list to be robbed that Friday night. I also had received SO many prices varying from $ 629.00 – $ 4000.00, that I wanted some kind of pricing over the phone. I understand this is very difficult to do, but he DID it! I also needed it installed right away and he MADE it happen. Tony went over and beyond what he needed to do.

The VERY next morning at 8:00 A.M., I had 2 techs at my door. They were Jason and Greg. They introduced themselves and even took off their shoes. WOW! I realize now that my home was considered a challenge, because of time restrictions and such. But they came in and tackled the job head on and were the MOST POLITE techs. They made sure ANY questions I had big or small were answered. They broke for lunch. Then, the cavalry (Lol) moved in after lunch. Another van with John & Eric pulled up along with Wes himself. John, Eric and Wes also were extremely polite. I was asked several times if I had any questions. I hope I stayed out of their way because I tried. Wes had come to me and even got my opinion on what I wanted him to do out in the garage. It was cosmetic questions he had about his wiring. I have to say, he used color matching wire on our garage and did such a neat job running the wires that you cannot see them. We have even asked people to come in and try to find it and they have to really look hard. VERY NEAT WORK! Everyone was very careful and cleaned up after themselves also. AMAZING! I THANK YOU from the bottom of my heart.”

Kristen from Akron

If you would like to recommend Amherst Alarm to a friend or family member, try our referral rewards program!