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Frequently Asked Questions
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Will switching to Time Warner Digital Phone Service affect my Amherst Alarm, Inc. security System?
Answer: Click here for information about internet based phone services.
I have sold my house and will be moving soon, what should I do?
Answer: Amherst Alarm is similar to any utility company; we need an adequate amount of time to process your cancellation request. Please notify us approximately one week prior to your closing date so we can get all documentation processed. We may need to stop by your house and do some programming at no charge.
I have forgotten my password what should I do?
Answer: Contact our office. If you have forgotten your password you will need to come to our office with ID and proper documentation for verification before any changes can be made.
I have forgotten my code what should I do?
Answer: We can connect to your alarm from our service department to retrieve your code. There is a $25.00 charge for this programming procedure.
How do I know my system is being monitored?
Answer: You should test your system weekly. Contact our office when you want to test your system. A central station dispatcher will assist you with the test.
We are going on vacation and a friend is watching our house, should I give them our code and password?
Answer: No. Most alarm systems can have multiple codes. We can help you program a temporary code for your friend to use. You can also give us a temporary password to be used while you are away. Also, you may want to inform us of the dates you will be away and set up any special procedures for notification.
Each of our customers have their own individual needs and concerns, so please feel free to contact me with any questions or comments. I can be reached at (716) 632-4600 or by e-mail at
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Communication Flexibility
Amherst Alarm has several ways to monitor your alarm system.
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Standard monitoring via a traditional phone line.
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Anet Secure monitoring via Amherst Alarm's own private radio network.
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Anet Secure monitoring via a GSM cellular radio transmitter.
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Internet monitoring.
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AES: Smart Long Range Wireless -AES-IntelliNet is a direct wireless link between your alarm panel
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click for complete details
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Testing your System
The simplest and most effective way to test your system is to call Amherst Alarm and tell us that you would like to do a test of your system.
Joe ... Knows
Joe Pawlak - Customer Service Manager
Have a question for Joe.
If we use your question you may qualify to receive a $50.00 gift certificate good for any of the service we offer!
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