<img height="1" width="1" style="display:none" alt="fbpx" src="https://www.facebook.com/tr?id=1702478979835922&ev=PageView&noscript=1" />

Get the peace of mind you deserve.

Call Today at (716) 632-4600

Get your free quote by our professional security experts today! Get the expert service that thousands of Western New Yorkers trust to protect their homes and businesses.

  • This field is for validation purposes and should be left unchanged.
Eric Battaglia

For our Employee Spotlight this month, we are featuring Eric Battaglia in the Monitoring Response Center! Eric is a Senior Dispatcher here at Amherst Alarm.

1. What does your job entail?

As a Senior Dispatcher in the Monitoring Response Center, I enjoy being a hub of information for any persons requiring instruction, whether it be a customer, dealer, technician or fellow dispatcher. I am happy to assist the MRC Manager and Assistant Manager with day to day operations, while also performing the standard functions of an MRC Dispatcher; including but not limited to, signal processing, alarm handling, troubleshooting and facilitating after hours service calls.

2. What has been your proudest moment working at Amherst Alarm?

While handling a medical alarm, I made contact with a customer who had fallen down and was unable to get back up. While dispatching EMS to the customer’s location, I maintained contact with the customer. She told me that she had a heart condition and was very scared. I stayed on the line and together we made small talk and remained calm until help arrived on site. Making a phone call during the course of your work day might seem like a small thing to be proud of, but hearing the appreciation and relief in her voice when the fire department walked through her door is something I will never forget. Knowing I made a bad day a little better is definitely something I take pride in.

3. Favorite movie or tv show?

My favorite TV show would have to be Married…with Children.

4. Hobbies / interests outside of work?

Outside of work, I like to exercise my mind. I read avidly and enjoy doing various puzzles like crosswords, word jumbles, Sudoku and logic puzzles.

5. What is your favorite meal or place to eat?

My wife makes a mean pot pie but I’ll never say no if you tell me we’re going to Dairy Queen.

6. What is your dream vacation?

I have always wanted to travel to Peru and explore the ruins of the Incan Empire.

Thank you for all of your hard work, Eric!