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A monitored alarm system keeps your home, your business, your belongings, and most importantly, your family safe and protected. Amherst Alarm is proud to have its own Monitoring Response Center right here at the headquarters in Amherst, NY. Amherst Alarm continues to uphold the TMA-Five Diamond Certified Central Station designation. This means we are committed to providing the highest levels of customer service, training for dispatchers, industry standards, and reducing false dispatches and we are subject to random quality control inspections.
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One of the growing realities in our industry is how the average person perceives an incoming phone call. Many now view phone calls as inconvenient and intrusive. If the incoming call isn’t a friend, family member or someone saved in their contacts then mostly like the call will be treated as spam. We see this daily at the Monitoring Response Center. Verification calls grow increasingly unanswered and this leads to unnecessary dispatch of the Authorities. How do we increase our customer engagement to avoid these false alarms?
We are proud to introduce MRC Text 2 Verify.
When enrolled a customer and their contacts will receive an immediate text message detailing the alarm activity. The customer will have a brief window to discuss the activity and decide if it’s a false alarm or if they want a dispatch of the authorities. All before an Operator views the alarm. Traditional verification procedures would begin if there is no engagement of the text message.
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Traditional alarm systems are monitored through your phone line, but what happens when your phone line is cut or you no longer want to keep a home or business phone? ANET Secure Monitoring doesn’t use a phone line, it runs independently and can even continue protecting your home or business in the event of a power failure.
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Amherst Alarm has several solutions for those homeowners looking for a way to integrate their home systems for easier management. A home automation system allows you to control all of your home systems from one interface and also allows you to preset many daily functions.
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You can always count on Modern Day central vacuum systems for everyday cleaning and memorable messy moments.
The deep cleaning power and suction doesn’t quit over time. Year after year, Modern Day central vacuum removes 100% of contacted dirt and debris from every surface.
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From your shower, your driveway, or even your garden, the Amherst Medical Alert pendant puts you in direct, voice-to-voice contact with one of our 24-hour emergency response professionals, a friend or family member you trust, or both.
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With a Video Security Systems from Amherst Alarm, you will always be able to know what is happening at your home or business! Using your smartphone, tablet, or computer, you will be able to receive live video 24/7. With single and multi-camera viewing, it is easy to see your home or business when you are not physically there, allowing you to manage false alarms as well.
For more information, click the links below for home and business video security!