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Get your free quote by our professional security experts today! Get the expert service that thousands of Western New Yorkers trust to protect their homes and businesses.
A monitored alarm system keeps your home, your belongings, and most importantly, your family safe and protected. Amherst Alarm is proud to have its own Monitoring Response Center right here at the headquarters in Amherst, NY.
While other national companies outsource their monitoring to large facilities scattered across the country, we pride ourselves in being located in Western New York and staffed by professional dispatchers who know the area to ensure a prompt response to any emergency situation.
The Monitoring Response Center is housed in a specifically designed, fireproof building that can operate on its own indefinitely by emergency power generators. Access to the building is controlled by electronic locks and video surveillance cameras on the exterior of the building. Amherst Alarm strives to make sure all your alarm monitoring and security needs are handled correctly.
Amherst Alarm continues to uphold the TMA-Five Diamond Certified Central Station designation. This means we are committed to providing the highest levels of customer service, training for dispatchers, industry standards, and reducing false dispatches and we are subject to random quality control inspections.
Our 24-hour alarm monitoring services are backed by our highly trained dispatchers who are prepared and trained to react in all situations. Amherst Alarm is proud to only employ dispatchers who meet extensive criteria for competency and undergo a rigorous training program.
After the dispatcher receives confirmation of the alarm, the appropriate authorities are dispatched to answer your particular emergency.
Our alarm monitoring services include:
In all situations, the professional alarm monitoring dispatchers at Amherst Alarm are ready to protect what matters to you.
Each of our customers has their own individual needs and concerns, so please feel free to contact us at (716) 632-4600 with any questions you may have.
No, the Monitoring Response Center can’t remote in and control alarm panels.
The Monitoring Response Center would be happy to provide you a copy of your current information, call an operator at 716-632-4600 or email firstname.lastname@example.org.
For residential accounts, you can call in at 716-632-4600 and make changes over the phone with an operator or email us at email@example.com.
For commercial accounts, you will need to email firstname.lastname@example.org to make changes. Please include letterhead and password information for the email to be processed.
When notified, we can set up temporary procedures while you are out of town and help with any code changes you may need over the phone. Let us know before you go, or even after you have left, we will have someone available to answer your call 24/7. You can call us at 716-632-4600.